Delivering uniform experience

About Us

Customer Experience is anything & everything that a customer experiences right from discovering your business on search to learning about your service on your website to signing up and then using it, leading to writing a review & recommendation and repeat. It is the entire journey and enterprises go through the pain of integrating numerous solutions for various touch points. System integration looks a seemingly impossible task to map processes smoothly and deliver a uniform experience across the entire length of the journey.

Sparrow combines Design Consultancy, Process Engineering, Technology Implementation & Custom Software Development to deliver curated experiences for your customers.

We are

Top 10 CEM Consulting Company

Our mission is to create wealth for our eco-system – our people, our partners, and our customers.

50+

Team Members

10+

Countries

50+

Implementations
globally

100+

Years of combined
CX experience

What Our Client Says

Our clients send us bundle of smiles with our services and we almost love them a lot.

Customer Experience Lab team works hard to meet customer requirements on time and customizes the solution to meet customer needs.
COO
tonik
tech-mahindra
terribit
swigy
monneymax
mphasis
karvy
kbzbank
infosys
franklinn
Fujitsu
collectius
cemex
banyan-tree
arya