Curating Winning Experiences

We Empower Companies to deliver more efficient and effective customer experience using innovative design thinking and technologies.

Digital Transformation

A smart communication platform for all business sizes to simplify customer engagement.
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Customer Experience Cloud

A multi-channel communication platform for businesses to continuously deliver enhanced customer engagement.
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Products

sparrow products

Omnichannel Contact Center

Customer 360

Helpdesk Management
Sentiment Analysis
AI BOT
Sales CRM
QA & BI Tools
Video Conferencing

Customer Journey Mapping

CX Consultancy & Tech

Across Customer Journey

Customer Service
Brand
Reviews/Blog
Video
Media

Knowledge Base
Social Media
Delivery Schedule
Helpdesk
Email

Reviews
Recommendations
Upsell & Cross Sell
WOM

Web Search & Website
Inquiry Over Voice
Social Channels
Email Campaign
SMS, BOT, Voice Blast

Payment Online/Offline
Customer Service Assist
Order/Payment Confirmation
Booking/Shop

Survey
Birthday/Festival Greetings
Testimony/ Reffrence
Cashback, Offers
Rewards Points

Customer Journey Mapping

CX Consultancy & Tech

Across Customer Journey

Web Search & Website
Inquiry Over Voice
Social Channels
Email Campaign
SMS, BOT, Voice Blast

Customer Service
Brand
Reviews/Blog
Video
Media

Payment Online/Offline
Customer Service Assist
Order/Payment Confirmation
Booking/Shop

Knowledge Base
Social Media
Delivery Schedule
Helpdesk
Email

Survey
Birthday/Festival Greetings
Testimony/ Reffrence
Cashback, Offers
Rewards Points

Reviews
Recommendations
Upsell & Cross Sell
WOM

Customer Experience With Sparrow

Streamline your business communication process with our robust solutions to engage with your customers on their preferred channel by offering a personalized journey.

100+Years
combined CX Experience

One platform for all communication channels

Among Top 10 CX
consulting companies

Integrates with all leading CRMs

10+
Countries

Enabling enterprise-grade security for businesses

Multiple Domains

Expand your business at ease on a smart technology platform without any limitations

Curated Experience

Customized solutions with quick deployment on cloud

24x7Support

Always available for 24x7 support to serve businesses better

Awards and Recognitions

What Our Client Says

Our clients send us bundle of smiles with our services and we almost love them a lot.

Customer Experience Lab team works hard to meet customer requirements on time and customizes the solution to meet customer needs.
COO
tonik
tech-mahindra
terribit
swigy
monneymax
mphasis
karvy
kbzbank
infosys
franklinn
Fujitsu
collectius
cemex
banyan-tree
arya